Warranty

Comprehensive warranty coverage for peace of mind and long-term protection

Warranty Coverage Plans

Industry-leading warranty protection for all Power2Go energy storage systems

5 Years

Residential Standard

Applicable to: Residential Systems, Portable Solutions

  • 5-year product warranty
  • Performance guarantee (80% capacity)
  • Free parts replacement
  • Labor coverage included
  • Remote diagnostics
  • Annual system checkup
  • 24/7 technical support
  • Mobile app monitoring
5 Years

Commercial

Applicable to: Commercial Solutions

  • 5-year comprehensive warranty
  • Performance guarantee (85% capacity)
  • Priority parts replacement
  • On-site service included
  • Quarterly system inspections
  • Preventive maintenance
  • Dedicated account manager
  • Advanced analytics
5 Years

Industrial

Applicable to: Industrial Solutions

  • 5-year industrial warranty
  • Performance guarantee (85% capacity)
  • 4-hour response time
  • Hot-swap component support
  • Monthly system optimization
  • Load testing and certification
  • 24/7 priority support line
  • Predictive maintenance AI

Extended Warranty Available

Extend your warranty coverage up to 15 years for residential systems and 5 years for commercial/industrial systems. Contact our sales team for pricing and details.

What's Covered

  • Manufacturing defects in materials and workmanship
  • Battery cell degradation below guaranteed capacity
  • BMS (Battery Management System) failures
  • Inverter and power electronics failures
  • Mounting hardware and structural components
  • Wiring and electrical connections
  • Cooling and thermal management systems
  • Software bugs and firmware issues

What's Not Covered

  • Damage from improper installation or unauthorized modifications
  • Normal wear and tear from regular use
  • Damage from extreme weather or natural disasters
  • Improper maintenance or neglect
  • Use beyond rated specifications
  • Damage from grid voltage surges or lightning
  • Cosmetic damage that doesn't affect function
  • Third-party accessories or components

How to File a Warranty Claim

Simple and straightforward warranty claim process

1

Report the Issue

Contact support via phone, email, or mobile app with your system serial number and issue description.

2

Remote Diagnosis

Our technical team performs remote diagnostics to identify the problem and determine if warranty service is applicable.

3

Approval & Scheduling

Once approved, we schedule service with a certified technician at your convenience, typically within 48-72 hours.

4

Repair or Replacement

Technician performs necessary repairs or component replacements. All work is verified and tested before completion.

5

Documentation

Service report is generated and stored in your account. System monitoring resumes to ensure proper operation.

Important Information

Please read these important warranty terms and conditions:

  • Registration:Warranty must be registered within 30 days of installation to be valid.
  • Installation:Must be installed by Power2Go certified professionals for warranty to apply.
  • Maintenance:Annual professional servicing required to maintain warranty validity.
  • Transferability:Warranty is transferable to new owners with proper documentation.
  • Response Time:Residential: 48-72 hours, Commercial: 24-48 hours, Industrial: 4-24 hours.

Need Warranty Support?

Our warranty support team is ready to assist you with claims, questions, and service requests.

Phone Support

Karachi: 111-P2G-247

Lahore: (042) 3591 1165-69

Email Support

info@power2go.energy

support@power2go.energy